IT User Support Analyst
First Judicial Circuit of Florida First Judicial Circuit of Florida Fort Walton Beach, FL Fort Walton Beach, FL Full-time Full-time $50,000 a year $50,000 a year 17 hours ago 17 hours ago 17 hours ago Class Title:
IT User Support Analyst Court Location:
First Judicial Circuit of Florida, Okaloosa County Job Type:
Full-time Salary:
$50,000.
00 /year Job Description This position provides desktop support for computer hardware and software issues for the entire organization.
Work requires knowledge of computer hardware, software applications, printing, scanning, basic networking and mobile devices.
Position responds to user/customer requests and ensures timely resolution to all assigned Help Desk tickets.
This position operates in an office setting Monday through Friday; however occasional evening, holiday and weekend hours are required for critical system support and for technical emergencies.
Non-exempt positions will be compensated for any hours worked over 40, in compliance with our overtime compensatory time policies Travel between county work sites is required and mileage is compensated.
The position works under general supervision of the Court Technology Officer, as an IT team, or independently on assigned projects and tasks.
Essential Job Functions:
The list of essential functions as outlined herein is intended to be representative of the tasks performed within this classification.
The omission of an essential function does not preclude management from assigning duties listed herein if such functions are a logical assignment to the position.
Provides front-line support for all users via Help desk emails, remote desktop, in-person and telephone Installs hardware and peripheral components such as computers, monitors, keyboards, printers and any other user needed desktop devices, and resolves any connectivity problems as required Ensures the appropriate software applications, virus protection, and updates are installed on user's computer systems Assists in the customization and adaptation of existing programs and peripherals to meet users' requirements Trains, troubleshoots, and resolves Audio-Visual equipment issues Provides updates, status and completion information to managers and/or users via email or in-person communication Escalates major hardware/software application problems to appropriate IT personnel Assists in research and recommendation of computer accessories and supplies for the IT department, and conducts yearly equipment inventory audits.
Maintains established organizational/departmental productivity standards Complies with all personnel policies and procedures Performs other duties as assigned IT Knowledge of:
Microsoft OS products up to Windows 10 Microsoft Office Professional applications up to Office365 O365 Outlook E-mail LAN's, WAN's, cabling, TCP/IP, remote access Dell PC operations and associated peripheral equipment Audio-Visual functionality (ZOOM, MS TEAMS)
Experience:
Associates degree in Information Technology or related field supplemented by five (5) years of recent relevant experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to perform the work.
Minimum Qualifications or Standards Required Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions Ability to establish and maintain an effective working relationship with co-workers, general public, vendors, and other governmental agencies Ability to work with confidential and/or sensitive data, interpret and comply with state and federal guidelines as well as legal restrictions Moderate knowledge of computer systems Moderate knowledge of applications from the user, and operations standpoint Ability to establish, maintain, and prepare records and reports in a timely manner Ability to understand and carry out complex oral and written instructions Ability to work in a fast-paced, automated environment with many interruptions Possess a valid driver's license To Perform Essential Job Functions Physical Requirements:
Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier.
Must be able to exert 20 to 50 pounds of force frequently and a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Physical demands exceed those of sedentary work; must be able to stand; must be able to walk over uneven surfaces carrying bulky objects and/or pushing cart; must be able to bend body downward and forward by bending legs and spine, requiring full use of the lower extremities and back muscles; must be able to move about on hands and knees; must be able to reach, extending hands(s) in any direction; must be able to handle, seize, hold, grasp, turn or otherwise work with hand(s); must be able to finger, pick, pinch or otherwise work primarily with fingers rather than with the whole hand or arm.
Data Conception:
Requires the ability to compare and judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of documentation, information manipulated, system hardware and software, and equipment utilized.
Interpersonal Communications:
Requires the ability of speaking and signaling people to convey or exchange information; includes issuing and receiving assignments, instructions and directions.
Requires the ability to tactfully and effectively interact with the public and with coworkers.
Language Ability:
Requires ability to read a variety of technical data, policy and procedure manuals, codes, etc.
ranging from moderately complex to highly technical terminology.
Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation.
Requires the ability to use and interpret modern programming languages.
Requires the ability to communicate effectively in Standard English.
Requires the ability to communicate with a broad array of individuals from various professional backgrounds.
Intelligence:
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude:
Requires the ability to record and deliver information, to explain procedures, to issue and follow verbal and written instructions.
Must be able to communicate effectively and efficiently in a variety of technical and professional languages used within the parameters of the job.
Numerical Aptitude:
Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages, to calculate decimals and percentages.
Form/Spatial Aptitude:
Requires the ability to inspect items for proper length, width and shape; identify degrees of similarity in form; and visually read various information.
Motor Coordination:
Requires the ability to coordinate hands and eyes using office machinery and equipment.
Manual Dexterity:
Requires the ability to handle a variety of items, equipment, control knobs, buttons, switches, etc.
Must have minimal levels of eye/hand/foot coordination.
Color Discrimination:
Requires the ability to differentiate colors and shades of color.
Interpersonal Temperament:
Requires the ability to deal with people beyond receiving instructions.
Must be adaptable to performing under stress when confronted with frequent deadlines and public contact.
Avoids violent behavior and any other type of behavior that could threaten the safety of other employees or the public.
Physical Communications:
Requires the ability to talk and hear:
(talking:
expressing or exchanging ideas by means of spoken words; hearing:
perceiving nature of sounds by ear).
Must be able to hear and understand communications through telephone and radio.
Job Type:
Full-time Pay:
$50,000.
00 per year
Benefits:
Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Fort Walton Beach, FL 32547:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location This position provides desktop support for computer hardware and software issues for the entire organization.
Work requires knowledge of computer hardware, software applications, printing, scanning, basic networking and mobile devices.
Position responds to user/customer requests and ensures timely resolution to all assigned Help Desk tickets.
This position operates in an office setting Monday through Friday; however occasional evening, holiday and weekend hours are required for critical system support and for technical emergencies.
Non-exempt positions will be compensated for any hours worked over 40, in compliance with our overtime compensatory time policies Travel between county work sites is required and mileage is compensated.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
IT User Support Analyst Court Location:
First Judicial Circuit of Florida, Okaloosa County Job Type:
Full-time Salary:
$50,000.
00 /year Job Description This position provides desktop support for computer hardware and software issues for the entire organization.
Work requires knowledge of computer hardware, software applications, printing, scanning, basic networking and mobile devices.
Position responds to user/customer requests and ensures timely resolution to all assigned Help Desk tickets.
This position operates in an office setting Monday through Friday; however occasional evening, holiday and weekend hours are required for critical system support and for technical emergencies.
Non-exempt positions will be compensated for any hours worked over 40, in compliance with our overtime compensatory time policies Travel between county work sites is required and mileage is compensated.
The position works under general supervision of the Court Technology Officer, as an IT team, or independently on assigned projects and tasks.
Essential Job Functions:
The list of essential functions as outlined herein is intended to be representative of the tasks performed within this classification.
The omission of an essential function does not preclude management from assigning duties listed herein if such functions are a logical assignment to the position.
Provides front-line support for all users via Help desk emails, remote desktop, in-person and telephone Installs hardware and peripheral components such as computers, monitors, keyboards, printers and any other user needed desktop devices, and resolves any connectivity problems as required Ensures the appropriate software applications, virus protection, and updates are installed on user's computer systems Assists in the customization and adaptation of existing programs and peripherals to meet users' requirements Trains, troubleshoots, and resolves Audio-Visual equipment issues Provides updates, status and completion information to managers and/or users via email or in-person communication Escalates major hardware/software application problems to appropriate IT personnel Assists in research and recommendation of computer accessories and supplies for the IT department, and conducts yearly equipment inventory audits.
Maintains established organizational/departmental productivity standards Complies with all personnel policies and procedures Performs other duties as assigned IT Knowledge of:
Microsoft OS products up to Windows 10 Microsoft Office Professional applications up to Office365 O365 Outlook E-mail LAN's, WAN's, cabling, TCP/IP, remote access Dell PC operations and associated peripheral equipment Audio-Visual functionality (ZOOM, MS TEAMS)
Experience:
Associates degree in Information Technology or related field supplemented by five (5) years of recent relevant experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to perform the work.
Minimum Qualifications or Standards Required Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions Ability to establish and maintain an effective working relationship with co-workers, general public, vendors, and other governmental agencies Ability to work with confidential and/or sensitive data, interpret and comply with state and federal guidelines as well as legal restrictions Moderate knowledge of computer systems Moderate knowledge of applications from the user, and operations standpoint Ability to establish, maintain, and prepare records and reports in a timely manner Ability to understand and carry out complex oral and written instructions Ability to work in a fast-paced, automated environment with many interruptions Possess a valid driver's license To Perform Essential Job Functions Physical Requirements:
Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier.
Must be able to exert 20 to 50 pounds of force frequently and a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Physical demands exceed those of sedentary work; must be able to stand; must be able to walk over uneven surfaces carrying bulky objects and/or pushing cart; must be able to bend body downward and forward by bending legs and spine, requiring full use of the lower extremities and back muscles; must be able to move about on hands and knees; must be able to reach, extending hands(s) in any direction; must be able to handle, seize, hold, grasp, turn or otherwise work with hand(s); must be able to finger, pick, pinch or otherwise work primarily with fingers rather than with the whole hand or arm.
Data Conception:
Requires the ability to compare and judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of documentation, information manipulated, system hardware and software, and equipment utilized.
Interpersonal Communications:
Requires the ability of speaking and signaling people to convey or exchange information; includes issuing and receiving assignments, instructions and directions.
Requires the ability to tactfully and effectively interact with the public and with coworkers.
Language Ability:
Requires ability to read a variety of technical data, policy and procedure manuals, codes, etc.
ranging from moderately complex to highly technical terminology.
Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation.
Requires the ability to use and interpret modern programming languages.
Requires the ability to communicate effectively in Standard English.
Requires the ability to communicate with a broad array of individuals from various professional backgrounds.
Intelligence:
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude:
Requires the ability to record and deliver information, to explain procedures, to issue and follow verbal and written instructions.
Must be able to communicate effectively and efficiently in a variety of technical and professional languages used within the parameters of the job.
Numerical Aptitude:
Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages, to calculate decimals and percentages.
Form/Spatial Aptitude:
Requires the ability to inspect items for proper length, width and shape; identify degrees of similarity in form; and visually read various information.
Motor Coordination:
Requires the ability to coordinate hands and eyes using office machinery and equipment.
Manual Dexterity:
Requires the ability to handle a variety of items, equipment, control knobs, buttons, switches, etc.
Must have minimal levels of eye/hand/foot coordination.
Color Discrimination:
Requires the ability to differentiate colors and shades of color.
Interpersonal Temperament:
Requires the ability to deal with people beyond receiving instructions.
Must be adaptable to performing under stress when confronted with frequent deadlines and public contact.
Avoids violent behavior and any other type of behavior that could threaten the safety of other employees or the public.
Physical Communications:
Requires the ability to talk and hear:
(talking:
expressing or exchanging ideas by means of spoken words; hearing:
perceiving nature of sounds by ear).
Must be able to hear and understand communications through telephone and radio.
Job Type:
Full-time Pay:
$50,000.
00 per year
Benefits:
Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Fort Walton Beach, FL 32547:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location This position provides desktop support for computer hardware and software issues for the entire organization.
Work requires knowledge of computer hardware, software applications, printing, scanning, basic networking and mobile devices.
Position responds to user/customer requests and ensures timely resolution to all assigned Help Desk tickets.
This position operates in an office setting Monday through Friday; however occasional evening, holiday and weekend hours are required for critical system support and for technical emergencies.
Non-exempt positions will be compensated for any hours worked over 40, in compliance with our overtime compensatory time policies Travel between county work sites is required and mileage is compensated.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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